My Family and I was very pleased with R&A. The customer rep. arrived on time and was very pleasant. We appreciate that he did not just try to sell me a product or service I didn't need. The installer arrived at my home on time, was courteous and personable. He did an excellent job, from removal, to measurement, planning, installing and cleanup. I am very pleased with the overall experience, mostly with the efficiency of the entire process. Scheduling, selection of product and installation in less than a week.