Help & FAQs

Find answers to your questions below. For any additional questions, call us at 904-415-8206



How do I shop with R&A? Is there any charge or obligation for an estimate?

We offer a convenient, in-home shopping service at no additional cost to you. We bring hundreds of samples directly to your home or business so you can see how they will look with your lighting and decor. There is no charge or obligation for our FREE In-Home Estimate or Shop-at-Home service.

Does R&A carry brand name products?

R&A offers a wide selection of quality products, from the best brands in the world!

Do the products carry warranty?

Yes. All of the products carry both a manufacturer’s product warranty and a limited Installation Warranty. For information on warranties, please click

Does R&A sell products separately from installation?

R&A is a retail & full-service flooring company therefore we do sell products separate from installation.

Does R&A install flooring purchase from another store?

No , at R&A we do not install floors purchased elsewhere.


What is shipping lead time?

Shipping lead time is 5-14 days for typical orders, and 14-28 days for special order products. All delivery times are estimates. You should not schedule installation until you receive the product.

How much is Shipping?

Shipping charges are based on the weight of the order and distance from the warehouse to your home. Charges can be seen during the checkout process. We have free shipping direct to your local store for pickup. Learn more about our flat rate delivery options.

Do you offer expedited shipping?

Yes, we offer expedited shipping based on product availability.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Click Here for shipping and Return Policy

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Shop-At -Home Appointments

How can I schedule an appointment?

You can schedule a FREE at-home estimate online or call us @ ------. Appointments are generally available between 9 a.m. and 9 p.m. on weekdays and between 9 a.m. and 3 p.m. on Saturdays.

How do I reschedule my appointment?

Please Email us at -----and a representative will be available to assist you. It is important that you do not set up another appointment online without canceling your previous one.

I noticed my appointment is for a two-hour window. When can I expect the flooring professional to arrive?

The flooring professional will arrive any time within the two-hour window that you selected.

Do I need to call to confirm my appointment?

No. It is not necessary to call and confirm your appointment. You will receive an email confirmation with your appointment date and time as confirmation.

Why must all parties making the decision be present for the entire appointment?

Since we cannot leave samples at your home, we ask that anyone who will be part of the purchase decision be present during the appointment.

Is there a product minimum or limit on purchases?

No, there is no minimum or limit for purchases.

What information will R&A need to place my order?

Your order can be placed by your flooring professional during your FREE In-Home Estimate. We will need your current, state-issued identification and the required deposit. Valid forms of payment include cashier's checks, money orders, certified checks or bank cards. Renters must have an “Authorization Letter” from the property owner allowing Empire to perform work on the premises.

Can I purchase from R&A Flooring Design if I rent my apartment or home?

Yes. You can buy R&A Flooring Designs products if you are a renter. We’ll require an “Authorization Letter” from the property owner allowing R&A Flooring Designs to perform work on the premises. Please contact -------- and a Customer Service Representative will explain in more detail what you need to do.

What types of payments does R&A Flooring Designs accept?

Payments must be available prior to the start of installation. We accept Visa, MasterCard, American Express, Discover, money orders, cashier's checks, and/or personal checks. Check Acceptance Policy: When you provide a check as payment, you authorize us to either use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. Some states have exceptions for collecting before installation


What types of financing options do you have?

------ to learn about our available financing.

Can I apply for financing prior to my FREE In-Home Estimate?

Unfortunately, we cannot provide pre-approved financing prior to your appointment, but you can conveniently apply during your FREE In-Home Estimate.


How quickly can you install?

We are able to professionally install in-stock products when you want , as soon as the next day. Because we have large warehouses with products ready to be installed, we can work around your schedule and help make updating your home easy and convenient.

When will my installer arrive at my home?

Installations appointments occur between 8 a.m. and 6 p.m. You will receive an ETA call on the morning of your appointment to provide an estimated window for arrival. Unfortunately, a specific time of arrival cannot be provided.

Will my old flooring have to be removed?

Depending on the project, your existing flooring may have to be removed, or we may be able to accommodate a new installation over your old floor. Your flooring professional will be able to provide more information on your options during your FREE In-Home Estimate.

How do I prepare for my installation?

To help your installation go smoothly, please review the following information:


Appointments may start anytime between 8 a.m. and 6 p.m. on your scheduled appointment date. You will receive an ETA call on the morning of your appointment to provide an estimated window for arrival.


Payments must be available prior to the start of installation. We accept Visa, MasterCard, American Express, Discover, money orders, cashier's checks, and/or personal checks.


An adult 18 years or older must be present during the entire installation and participate in pre- and post-installation walk through


Unless during the sales appointment you requested furniture moving, all non-standard furniture (e.g. Piano) should be removed from the installation areas, hallways, and any other area installers need access to. Installers will not pack or unpack any boxes. You are responsible for removing any small items, breakables, wall hangings, etc. Installers will clean the installed area after completion.

  • PETS

Move all pets to a safe and secure location away from all installation areas.


Your installer will ask you to verify product(s), color(s), and area(s) of installation when they arrive.


Associations may have sound mitigation bylaws or other requirements. Please check and let us know before your scheduled installation date. Some associations may require Certificates of Insurance, which we can provide with at least 3 business days' notice.


All products carry a manufacturer's product warranty and a limited installation warranty. More warranty information is available Here

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.